Keys will not be given out before 2 p.m. and if you are arriving after 5 p.m. Monday, 5 p.m. Saturday or after 4 p.m. on Sunday check with your agent.
Keys and permits must be returned to our office promptly by 10:00 a.m. If you are checking out early and our office is not open, please place your keys and permits in the drop slot located to the right of our front door. There is a $5.00 charge for each lost key.
Tenants and tenants' belongings must be removed from the property no later than 10 a.m. Vehicles must also be removed from the property by 10 a.m. or vehicle may be towed at the tenant's expense. Our landlords are opening their homes to you, please be considerate and leave the homes clean and orderly.
We cannot be responsible for finding and returning items you have left behind. After the car is packed but before you leave the driveway, walk through the property one more time. Check closets and drawers so that nothing is forgotten. We will contact you for credit card information to have the items returned to you via UPS.
While we strive to have all units cleaned and checked prior to 2 p.m., sometimes it is impossible- therefore, cleaning companies have until 6:30 p.m. to complete the cleaning of your unit. If you arrive before your unit has been cleaned, please call 227-3883 to report and leave all of your belongings together so the cleaners can work more efficiently. Thank you.
Our rental units DO NOT INCLUDE bed or bath linens. Bed sizes are printed on your lease agreement. (Ask your agent for details) Please leave the house neat, beds made, the fridge empty, and the trash out to avoid extra cleaning charge.
In case of an extreme emergency after normal office hours call our office at 227-3883 and press 3 and follow the instructions to reach our after hours emergency answering service. Your call will be returned as soon as possible. This is for emergency call only. All non-emergency calls will be handled the next business day. Please note that equipment failure and cleaning are not considered emergencies.
If you lock yourself out after hours, you may call the above emergency number.
The towns of Rehoboth Beach, Henlopen Acres and Dewey Beach charge a 3% rental tax. This is charged in addition to your rent on properties in these two areas only.
A $50.00 reservation fee is charged in addition to the rent on all rental reservations.
A check for your final balance is due in our office 30 days prior to your check in, credit cards are not accepted for final payment.
Please charge all long distance or information calls to your credit card or home number. A $20.00 service charge will be added to all telephone bills we have to collect on behalf of the landlords
Your deposit is non-refundable. In case of cancellation transfer, or change in your reservation, NO REFUND WILL BE MADE unless the unit is re-rented for the cancelled period and the owner is fully compensated. You will be charged a 15% cancellation fee if unit is re-rented. Ask your agent about our new CSA Travel Insurance!
Please check the number of people each rental sleeps as indicated in the descriptions. This represents the maximum number of people, including children, allowed to stay in the property.
All rentals are furnished with dishes, cookware, silverware, and glassware, coffee makers, toasters, TV's, pillows, and bedspreads. Other small appliances, grills, and beach chairs are usually not provided. Ask your agent for details.
A $50.00 Accidental damage waiver fee is charged on every weekly rental. This covers any "Accidental Damage" up to $500.00.
Pets are not permitted in our rental units. Pets in rental units are grounds for immediate termination of the rental agreement with cleaning and extermination charges billed to the tenant unless you have a Pet Friendly property. No pets are permitted in our rental units unless designated as pet friendly in the property description. However, we cannot guarantee that pets have never occupied our rental properties. If you have a severe allergies, please disclose to your agent.
All of our properties are no smoking anywhere on the property and no pets allowed, unless otherwise indicated.