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Rehoboth Office toll free: (800) 345-3469 |
Lewes Office toll free: (800) 331-4241 |
Millsboro Office toll free: (888) 934-3970 |
Keys will not be given out before 2 p.m. and if you are arriving after 5 p.m. Monday, 5 p.m. Saturday or after 4 p.m. on Sunday check with your agent.
Keys and permits must be returned to our office promptly by 10:00 a.m. If you are checking out early and our office is not open, please place your keys and permits in the drop slot located to the right of our front door. There is a $5.00 charge for each lost key.
Tenants and tenants' belongings must be removed from the property no later than 10 a.m. Vehicles must also be removed from the property by 10 a.m. or vehicle may be towed at the tenant's expense. Our landlords are opening their homes to you, please be considerate and leave the homes clean and orderly.
We cannot be responsible for finding and returning items you have left behind. After the car is packed but before you leave the driveway, walk through the property one more time. Check closets and drawers so that nothing is forgotten. We will contact you for credit card information to have the items returned to you via UPS.
While we strive to have all units cleaned and checked prior to 2 p.m., sometimes it is impossible- therefore, cleaning companies have until 6:30 p.m. to complete the cleaning of your unit. If you arrive before your unit has been cleaned, please call 227-3883 to report and leave all of your belongings together so the cleaners can work more efficiently. Thank you.
Our rental units DO NOT INCLUDE bed or bath linens. Bed sizes are printed on your lease agreement. (Ask your agent for details) Please leave the house neat, beds made, the fridge empty, and the trash out to avoid extra cleaning charge.
Be aware that cleaning and equipment failure are not considered emergencies. You may leave a message regarding your service call at (302) 227-3883 and it will be handled the next business day. Please be patient, it is a busy season.
The majority of plumbing service calls are complaints of stopped up toilets. Please be careful what you put down the toilet. If a stoppage occurs, use a plunger before you call our office for service.
If it's electric and doesn't work please make sure it is plugged in, the wall switch is on and the circuit breaker has not been tripped. If tripped, turn the breakers off and back on.
If the air conditioning is not on when you check-in don't expect immediate results. Set the thermostat at 74 degrees, make sure all windows and doors are closed and give the system time to cool the property down. As the property cools off you may lower the thermostat if necessary, but never below 65 degrees. Turning the thermostat any lower than 65 degrees will cause the unit to freeze up resulting in a prolonged loss of cooling that will require 24 hours to reset. If after following this procedure your air conditioning is still not cooling, call our office for assistance.
When checking into your rental property, remember the refrigerator is like the one at home. You cannot load an empty refrigerator with warm food and expect it to instantly be cool. We have found that if you do the following, step by step, the refrigerator will work properly.
Because of fire hazards, please use grills on ground level only. Never use on decks or porches. Please clean grills after every use and fill propane tank when necessary.