Equipment Failures and Service Calls

Be aware that cleaning and equipment failure are not considered emergencies. You may leave a message regarding your service call at (302) 227-3883 and it will be handled the next business day. Please be patient, it is a busy season.

Plumbing

The majority of plumbing service calls are complaints of stopped up toilets. Please be careful what you put down the toilet. If a stoppage occurs, use a plunger before you call our office for service.

Electric

If it's electric and doesn't work please make sure it is plugged in, the wall switch is on and the circuit breaker has not been tripped. If tripped, turn the breakers off and back on.

Air Conditioning

If the air conditioning is not on when you check-in don't expect immediate results. Set the thermostat at 74 degrees, make sure all windows and doors are closed and give the system time to cool the property down. As the property cools off you may lower the thermostat if necessary, but never below 65 degrees. Turning the thermostat any lower than 65 degrees will cause the unit to freeze up resulting in a prolonged loss of cooling that will require 24 hours to reset. If after following this procedure your air conditioning is still not cooling, call our office for assistance.

Refrigerator

When checking into your rental property, remember the refrigerator is like the one at home. You cannot load an empty refrigerator with warm food and expect it to instantly be cool. We have found that if you do the following, step by step, the refrigerator will work properly.

  • DO NOT TURN IT UP TOO HIGH: Make sure the temperature is set about one number above half way for the refrigerator and freezer - they must be balanced to work properly.
  • DO NOT STUFF IT FULL OF WARM FOOD: For the first 12-18 hours, put in only those items that must be refrigerated - milk, meat, frozen items and let them get cold.
  • Gradually add soft drinks and other items that do not require immediate refrigeration.
  • KEEP THE DOOR SHUT: Constantly opening and closing the door will not allow food to cool, keep the door shut overnight. If your refrigerator still appears warm after 24 hours, please call us.

Grills

Because of fire hazards, please use grills on ground level only. Never use on decks or porches. Please clean grills after every use and fill propane tank when necessary.